Experience

Serious situations, handled.

A sense of the work, from regulatory turnarounds to multinational separations and global operations. Client names stay private unless they have agreed otherwise.

Selected engagements

What we were asked to do, and what we did.

26action items in the plan
Financial services
A turnaround plan built for federal review.
Minority deposit institution, nearly 100 years old
1. The situation
  The bank was navigating a federal review.
2. What we did
  CIG developed a comprehensive strategic plan, with 26 action items and a detailed impact analysis.
3. The result
  The plan and analysis were shared with federal regulators and the client to support the turnaround.
Media
Enterprise value protected through a global separation.
Multinational media company
1. The situation
  A large-scale, multi-jurisdictional separation of the business.
2. What we did
  CIG worked across commercial agreements, financial structures and operations to prepare both businesses for separation.
3. The result
  Strengthened financial and operational capabilities through the post-separation period and protected enterprise value through continuity of the core businesses.
23countries
Telecommunications
One way of working across a global footprint.
Telecom tower group operating in 23 countries
1. The situation
  A previously fragmented business operating across multiple continents.
2. What we did
  CIG advanced the standardization effort as part of a broader organizational enhancement.
3. The result
  Improved efficiency, alignment and scalability across multiple continents.
Marketing services
Acquisitions from around the world, brought together as one.
Marketing firm consolidating global acquisitions
1. The situation
  Several acquisitions completed across multiple countries.
2. What we did
  CIG supported the work of bringing the acquisitions together.
1,000+people engaged
Public sector
A change plan built with more than 1,000 voices.
Municipal housing authority
1. The situation
  A municipal housing authority was losing a significant share of its workforce, with no systems in place to keep services running.
2. What we did
  CIG ran a three-phase assessment: surveys, interviews and focus groups with more than 1,000 employees, residents and community members, followed by readiness and impact assessments, benchmarking and recommendations.
3. The result
  Eight initiatives, each with SMART measures, and a communications and rollout plan for an 18 to 24 month change horizon.
15+teams using the new job framework
Technology
Making a new org design actually work.
Global enterprise IT organization
1. The situation
  The organization had adopted a centralized-matrix design, but it never took hold: roles were unclear, processes were missing and strong people were leaving.
2. What we did
  CIG ran the organization's first comprehensive demand analysis, defined workflows, use cases and RACIs, built a stakeholder engagement model and survey, and created a job matrix library tying roles to seniority.
3. The result
  Clear roles and coordination points across the matrix, and a job framework adopted by more than 15 teams for hiring and evaluations.